1. Introduction
arr66 ("we", "platform" or "website") is committed to protecting the privacy of every member who registers and uses our online casino services at https://arr66.onl. This Privacy Policy explains in detail how we collect, use, store and disclose your personal information in the context of using the arr66 platform.
By registering an account or using any arr66 service — including slots, live casino, sports betting, poker and roulette — you are deemed to have read, understood and agreed to the provisions of this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
2. Information We Collect
To provide the best service and comply with international licensing requirements, arr66 needs to collect several categories of personal information from members. This information is collected directly through registration forms, platform usage and customer support channels.
Identity Information:
- Full name as stated on your identity card (MyKad)
- Date of birth — to verify you are 21 years of age or older
- Identity card number (MyKad) or other valid identification documents
- Active mobile phone number
- Valid email address
- Residential address
Account Information:
- Username and encrypted password
- Deposit and withdrawal transaction history
- Records of gaming activity on the platform
- VIP status and tier upgrade history
Technical Information:
- IP address of your device while using the platform
- Web browser type and operating system
- Cookie data and login session information
- General location information based on IP address
3. Purpose of Information Use
arr66 uses the personal information collected for legitimate and specific purposes only. We do not process your data for purposes not stated here without obtaining your consent first.
- Identity verification — to comply with KYC (Know Your Customer) requirements under our international licensing
- Account management — processing registrations, deposits, withdrawals and account information updates
- Service provision — enabling access to all games and features on the arr66 platform
- Customer support — handling enquiries, complaints and assistance requests via live chat and email
- Security and fraud prevention — detecting suspicious activity and protecting the integrity of the platform
- Promotional communications — informing you of bonuses, offers and platform updates (subject to your preferences)
- Legal compliance — meeting reporting obligations to relevant authorities when required
4. Disclosure to Third Parties
arr66 takes seriously its responsibility not to disclose your personal information to outside parties without strong and legitimate grounds. We do not sell members' personal data to anyone for commercial purposes.
However, there are a few limited situations where we may need to share information with certain parties:
- Technical service providers — such as payment gateway providers and server infrastructure providers that help us operate the platform, bound by strict confidentiality agreements
- Regulatory authorities — if lawfully required by a licensing body or enforcement agency based on a court order or legal requirement
- Fraud prevention — sharing the minimum necessary information with security partners to detect and prevent illegal activity or fraud
In all of the above cases, we only share the minimum information required and ensure that the receiving parties comply with equivalent data protection standards.
5. Data Security and Storage
arr66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or modification.
- SSL/TLS encryption for all communications between your browser and arr66 servers
- Passwords stored in hashed form that cannot be read directly
- Strict internal access controls — only authorised staff can access sensitive data
- Continuous system monitoring to detect intrusion attempts or unusual activity
- Secure data backups to ensure continuity of service
While we make every effort to protect your data, no system can be guaranteed 100% secure. We encourage members to also take precautions such as using strong passwords and not sharing login details with anyone.
6. Your Rights as a User
As an arr66 member, you have certain rights regarding the personal information we hold. You can exercise these rights by contacting our customer support team, available 24/7.
- Right to access — request a copy of the personal information we hold about you
- Right to rectify — request correction of information that is inaccurate or incomplete
- Right to erasure — request deletion of your account and personal data, subject to record retention obligations set by law
- Right to object — opt out of data processing for direct marketing purposes
- Right to restriction of processing — request that we limit how we use your data in certain circumstances
7. Cookies and Tracking Technologies
arr66 uses cookies and similar technologies to improve the user experience, manage login sessions and analyse platform usage patterns. Cookies are small text files stored on your device.
The types of cookies used by arr66 include session cookies (deleted when you close your browser), functional cookies (storing preferences such as language and display settings) and analytics cookies to understand how our platform is used in aggregate.
You can control cookie settings through your web browser options. However, disabling certain cookies may affect the functionality of the arr66 platform.
8. Prohibition of Underage Users
arr66 services are restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals below that age limit.
If we find that personal information has been collected from someone under the age of 21, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an arr66 account are requested to contact us immediately.
9. Changes to This Policy
arr66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements or applicable legislation. Any significant changes will be communicated to registered members via email or in-platform notifications.
We encourage you to review this Privacy Policy page periodically. Continued use of the arr66 platform after changes take effect is considered acceptance of the latest version of the Privacy Policy.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the arr66 customer support team, who are ready to assist you at all times.
Support is available 24/7 in Malay and English via live chat on the platform and email. We will endeavour to address every inquiry within a reasonable time.
Support email: [email protected]